Refund Policy
Last Updated: November 3, 2026
Return and refund overview
Request a return within 30 calendar days after delivery. For an eligible approved return, we pay return shipping with a prepaid label, charge no restocking fee, and refund to the original payment method. We do not offer exchanges. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Check the item against its listing
For a change of mind, request a return within 30 calendar days of delivery. The pouch, case, bag, or accessory must be unused and undamaged with its included accessories. Keep packaging where practical to protect it in transit. A listing image that shows several objects does not change the purchase unit stated on the product page.
If a case arrives damaged, a pouch is missing an included piece, the wrong item is sent, or the item is materially unlike its description, contact us promptly with the order number and an account of the problem. Photos can help us assess it, but inability to provide photos alone does not remove applicable consumer rights. We review these issues separately from a change-of-mind return.
Start with us
Email support@orientyou.com with the order number, the item, and why you wish to return it. Photos can help us assess damage or a wrong item, but inability to provide them alone does not remove legal rights. We will explain eligibility, give the correct destination, and supply a prepaid label for an approved return. The correspondence address is not an automatic return address. Pack the item securely and retain the shipping receipt and tracking.
After the parcel reaches us
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. We will explain the inspection result and any proposed refusal or adjustment. We charge no restocking fee. If the issued credit has not appeared, ask your bank or payment provider about posting time; contact us if our issuance period has passed.
Order changes and other remedies
Contact us as soon as possible to cancel or change an order. For a cancellation completed before dispatch, we promptly initiate an original-method refund without applying the returned-item inspection clock. Once dispatched, the return process applies. We do not exchange items; a different size or model requires an eligible return and a separate purchase. Remedies required by law remain available.
Email: support@orientyou.com
Phone: +1 (757) 109-4761
Correspondence address: 296 Evergreen Dr Apt 6, Newport News, Virginia 23606-2362, United States. This is not a retail store, pickup point, or automatic return destination.